Online Banking and Mobile App Resources Lost Stolen Or Misplaced Debit Card

If I misplace my debit card, may I place a hold on it until I find it?

Yes, to place your card in a held status, from your Dashboard navigate to Card Management and choose the applicable card. Toggle the slider on the right side of the screen. Transactions will be denied, but recurring payments may continue. Any credits or deposits to the card will still be allowed.

You may also contact Support via Messages within Online Banking, your local branch or 800-664-1778 to place a hold on your card.

If you locate your card, you will complete the same steps above to toggle the slider for reactivating your card.

What should I do if my debit card is lost or stolen?

You may report your card as lost or stolen through Card Management in online banking or the mobile app. From your Dashboard navigate to Card Management and select the applicable card. Click on Report lost/stolen, checkmark whether your card was Lost or Stolen, then click Report. This will deactivate your card. Any one-time or recurring transactions will be blocked. 

For more information on reporting your card as lost or stolen through Card Management, please visit the Card Management guide.

You may also contact Support via Messages within your Online Banking or Mobile App, your local branch or 800-664-1778 to report your card as lost or stolen.