Online Banking and Mobile App Resources Forget Username or Password
Online & Mobile Banking Guides
Frequently Asked Questions
Intuit Desktop Help
Get help with connecting to an Intuit desktop product, such as Quickbooks or Quicken here.
Need Help?
Find user guides and frequently asked questions for online banking and our mobile app!
FORGET USERNAME OR PASSWORD
Reset Password or Recover Username (step 4)
If you have trouble logging in and need help with your username or password, complete the following steps;
If you are logging in from our website, select Log In enter your Username and click Sign In. Select. Forgot? Beneath the Username and Password fields.
2. Complete the information in the form, including the Username and Email. If you do not know your Username, you can Try another way and you will be asked for different verification information. Select Next.
Or, if you are logging in using the Alpine Mobile app, select Forgot?
3. Enter the verification code and select Verify.
Note: If you did not receive the verification code you can either Resend it or select Try another way.
Note: If you did not receive the verification code you can either Resend it or select Try another way.
4. The Reset Password screen will provide your current username and ask you to enter your new password twice.
Note: If you seek to recover your username and do not wish to reset your password, do not enter a new password and navigate back to the sign-in screen. You will be able to log in using your current username and password.
Note: If you seek to recover your username and do not wish to reset your password, do not enter a new password and navigate back to the sign-in screen. You will be able to log in using your current username and password.
5. Select Update.
6. The Dashboard screen appears, and your password has been reset.
If you continue to have trouble logging in to West Michigan Community Bank Online or Mobile Banking, please contact 800-664-1778