Business Online Banking and Mobile App Resources Frequently Asked Questions
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Find user guide and frequently asked questions for online banking and our mobile app!
Frequently Asked Questions
GETTING STARTED
WHERE DO I LOG IN TO BUSINESS ONLINE BANKING?
Mobile: If you’re enrolled in online banking, download the West Michigan Community Bank Mobile app, enter your username and password, and Sign in.
Website: Go to our website, www.wmcb.com and select Log In in the top right corner. Enter your Username, enter your password and then sign in.
NOTE: Your username and password are the same for both West Michigan Community Bank Mobile and West Michigan Community Bank Online.
WHAT IF I FORGET MY BUSINESS USERNAME AND/OR PASSWORD?
Use the Forgot Password user guide for help. Remember, your login credentials for online banking and mobile banking are the same.
HOW DO I LOG OUT?
Log out from desktop:
Click on your initials/image, located in the bottom-left corner of the screen, then click Sign out.
Log out from mobile app:
Simply navigate away from the app.
HOW DO I DOWNLOAD THE WEST MICHIGAN COMMUNITY BANK MOBILE APP?
- Visit your Apple App Store or Google Play Store and search for West Michigan Community Bank Mobile, with the following app icon:
- Download and install the West Michigan Community Bank Mobile app.
Apple App Store
Google Play Store Get it on Google Play
WHY DO I NO LONGER SEE MY SITEKEY IMAGE WHEN I LOG IN?
Our new online banking and mobile app uses Multi-Factor Authentication, sometimes referred to as two-factor authentication, which is a security enhancement that helps protect your account(s) by using an additional layer of security.
DASHBOARD
THERE’S A MENU OPTION IN ONLINE BANKING TITLED REMOTE DEPOSIT. IS THIS FOR MY REMOTE CHECK SCANNER THROUGH WEST MICHIGAN COMMUNITY BANK REMOTE DEPOSIT?
No, the Remote Deposit menu option allows you to view deposits that have been made using your West Michigan Community Bank Mobile app on your mobile device. To access your West Michigan Community Bank Remote Deposit portal, click on the Cash Management menu option, then click Remote Deposit Complete. This option must be enabled. For more information on accessing your West Michigan Community Bank Remote Deposit portal, please contact 800-664-1778.
PAYMENTS
HOW DO I APPROVE BILL PAYMENTS THAT REQUIRE DUAL APPROVAL?
To approve bill payments that require dual approval, once logged in, navigate to the Cash Management menu option then click on Bill Pay. For further instructions, please visit our business Payments user guide.ALERTS
HOW DO I SET UP ALERTS FOR MY BUSINESS SERVICES?
Please visit our business Alert Preferences user guide for full instructions on setting up alerts for all your business services.
ADDITIONAL BUSINESS SERVICES
HOW DO I SET UP DIRECT DEPOSIT FOR MY EMPLOYEE(S)?
West Michigan Community Bank Cash Management Service includes the use of online ACH origination, which may be used to process direct deposit for your employee(s). Enrollment for ACH origination services require additional agreements and are subject to underwriting and approval. Please visit your local West Michigan Community Bank location to enroll in ACH origination services. Upon enrollment, you may reference our ACH guide for instructions on creating and initiating your direct deposit ACH batch.
HOW DO I ACCESS BUSINESS BILL PAY AND MY OTHER BUSINESS SERVICES, LIKE ACH, WIRES, MANAGING USERS AND FRAUD SOLUTIONS?
To access your Business Bill Pay and additional business services, log in to Online Banking and click on the Cash Management menu option. If you use ACH or Online Wire services, you’ll be required to enter your secure token code. To return to your dashboard click on the Dashboard tab.